Refund & Return Policy
Agroods
Products: Bracelets, Earrings, Necklaces, Rings
Last Updated: December 2025
At Agroods, customer satisfaction is our priority. We strive to deliver high-quality jewelry products including bracelets, earrings, necklaces, and rings. If your purchase does not meet expectations, we provide a clear and fair return and refund process.
This Refund & Return Policy applies to all jewelry products sold through our website.
1. Return Eligibility Period
Customers may request a return within 30 days from the date of delivery. Requests submitted after this period may not be accepted.
| Policy Item | Timeframe |
|---|---|
| Return Period | 30 days from delivery |
| Refund Processing | Up to 14 days after approval |
| Fees | No restocking fees |
2. Eligible Return Conditions
- Items must be unused and unworn
- Items must be in original condition
- Original packaging (boxes, pouches) must be included
- No scratches, damage, or alterations
We reserve the right to deny returns that do not meet these conditions.
3. Non-Returnable Items
- Personalized or custom-made jewelry
- Earrings that have been worn or opened (for hygiene reasons)
- Items marked as final sale
- Items returned after the allowed period
4. Return Process
- Contact customer support with your order number
- Provide reason for return
- Receive return authorization
- Ship item back following instructions
Unauthorized returns may be rejected or delayed.
5. Return Shipping Responsibility
- Customers must securely package returned jewelry
- Trackable shipping is recommended
- We are not responsible for lost return shipments
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
6. Refund Method
Refunds are issued to the original payment method used at checkout.
7. Refund Processing Time
| Stage | Estimated Time |
|---|---|
| Inspection | 3 – 7 business days |
| Refund Processing | Up to 14 days |
| Bank Processing | Varies by provider |
8. Exchanges
We do not offer direct exchanges. Please return the item and place a new order.
9. Damaged or Incorrect Items
If your jewelry arrives damaged or incorrect, contact us with photos for resolution.
10. Policy Abuse
We reserve the right to refuse returns in cases of abuse, fraud, or excessive returns.
11. Customer Support
Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)
Email: support@agroods.com
12. Policy Updates
This policy may be updated at any time.
13. Acceptance
By placing an order, you agree to this Refund & Return Policy.