Return & Refund Policy

Last Updated: June 2026

At Agroods, customer satisfaction is important to us. We want you to shop with confidence knowing that if you are not completely satisfied with your purchase, you may request a return in accordance with the terms outlined in this Return & Refund Policy.

This policy explains the conditions, procedures, timelines, and refund process applicable to purchases made through Agroods.

By placing an order with Agroods, you agree to the terms set forth in this Return & Refund Policy.

1. Return Eligibility

Agroods accepts returns within 60 calendar days from the date of delivery.

To qualify for a return, items must meet the following requirements:

• Returned within 60 days of delivery.
• Unused, unworn, and unwashed.
• Free from stains, odors, damage, or alterations.
• Returned with original tags attached (if applicable).
• Returned in the original packaging whenever possible.
• Accompanied by proof of purchase or order confirmation.

We reserve the right to deny returns that do not meet the eligibility requirements outlined in this policy.

2. Return Window

Standard Return Period

Requests submitted after the 60-day return period may not be eligible for a refund or exchange.

3. Eligible Products

The following products may generally be returned if they meet the return eligibility conditions:

Returned merchandise must be in resalable condition unless the item arrived defective, damaged, or incorrect.

4. Non-Returnable Items

For hygiene, safety, and operational reasons, certain items may not qualify for return.

Returns may be refused if:

• Items show signs of wear or use.
• Items have been washed or altered.
• Original tags have been removed.
• Products have been intentionally damaged.
• Returns are submitted beyond the return window.

Agroods reserves the right to inspect all returned merchandise before approving a refund.

5. Defective, Damaged, or Incorrect Items

If you receive an item that is:

• Damaged during transit
• Defective upon arrival
• Incorrect compared to your order

Please contact us as soon as possible after delivery.

To help expedite the review process, customers may be asked to provide:

• Order number
• Description of the issue
• Clear photographs of the item
• Photographs of packaging and shipping labels (if applicable)

Once verified, Agroods will work to provide an appropriate resolution.

6. How to Initiate a Return

To request a return, please contact our customer support team.

Contact Information

When contacting us, please include:

• Full name
• Order number
• Email address used for purchase
• Item(s) being returned
• Reason for return

Our support team will provide further instructions regarding the return process.

7. Return Process

Return Procedure

Customers should not return merchandise without receiving return instructions from Agroods.

Unauthorized returns may experience processing delays.

8. Return Shipping Costs

Return Fees

Agroods does not charge any restocking fees, processing fees, or refund fees for approved returns.

Customers will receive the approved refund amount without deductions related to return handling or restocking.

9. Refund Eligibility

Refunds may be approved when:

• Returned items satisfy all return requirements.
• Returned merchandise passes inspection.
• The return request falls within the eligible return period.

Refunds are issued to the original payment method used for the purchase whenever possible.

10. Refund Processing Time

Once a returned item has been received and approved, Agroods will begin processing the refund.

Refund Timeline

Most refunds are completed sooner; however, customers should allow up to 12 business days for the refund to appear on their account after approval.

The exact posting date may vary depending on:

• Payment provider
• Credit card issuer
• Banking institution
• Payment processing network

11. Refund Method

Approved refunds will generally be issued using the original payment method.

Possible Refund Methods

Agroods reserves the right to use an alternative refund method when necessary and legally permitted.

12. Partial Refunds

In certain situations, partial refunds may be issued when:

• Only part of an order is returned.
• Returned items show signs of use beyond normal inspection.
• Products are returned incomplete.
• Components or accessories are missing.

Any partial refund determination will be communicated to the customer before completion.

13. Exchanges

If you wish to exchange an item for a different size, color, or product, please contact our customer support team.

Exchange availability depends on:

• Product inventory
• Item condition
• Eligibility requirements

If an exchange cannot be accommodated, a refund may be offered in accordance with this policy.

14. Late or Missing Refunds

If you have not received your refund after the refund processing period has passed:

1. Check your bank account again.
2. Review your payment method statement.
3. Contact your credit card provider.
4. Contact your financial institution.

Some financial institutions require additional processing time before funds become visible.

If you still have not received your refund after completing these steps, please contact Agroods for assistance.

15. Refused Deliveries and Undeliverable Orders

Orders that are refused by the recipient or returned due to incorrect shipping information may be subject to review before a refund is approved.

Refund eligibility for refused or undeliverable shipments will depend on the condition of the returned merchandise and shipping circumstances.

16. Fraud Prevention

To protect customers and maintain a secure shopping environment, Agroods reserves the right to:

• Verify return requests.
• Request supporting documentation.
• Refuse returns involving suspected fraud.
• Limit excessive or abusive return activity.

These measures help ensure fair treatment for all customers.

17. Cancellation Requests

Customers who wish to cancel an order should contact Agroods as quickly as possible.

If an order has not yet entered fulfillment or shipment processing, cancellation may be possible.

Once an order has been processed or shipped, the order may instead qualify for return under this Return & Refund Policy.

18. Customer Support

For questions regarding returns, refunds, exchanges, or order issues, please contact us.

Customer Service Information

Our team is committed to providing timely assistance and helping customers resolve concerns efficiently.

19. Policy Updates

Agroods reserves the right to modify or update this Return & Refund Policy at any time without prior notice.

Any changes become effective immediately upon publication on the website.

Customers are encouraged to review this page periodically to stay informed of the current policy.

Contact Us

Agroods

Email: help@agroods.com

Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Thank you for shopping with Agroods. We appreciate your trust and are committed to providing a fair, transparent, and customer-focused return and refund experience.