Privacy Policy

Last Updated: June 2026

At Agroods ("Agroods," "we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you visit our website, create an account, place an order, contact customer support, or otherwise interact with our services.

Please read this Privacy Policy carefully. By accessing or using the Agroods website, you acknowledge and agree to the practices described in this Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

• The Agroods website
• Online purchases
• Customer service communications
• Email communications
• Marketing activities
• Website analytics and technologies
• Other interactions with Agroods services

This Policy does not apply to third-party websites, services, or platforms that may be linked from our website.

2. Information We Collect

We may collect information that identifies, relates to, describes, or can reasonably be associated with an individual customer.

Personal Information We May Collect

The specific information collected depends on how you interact with our website and services.

3. Information You Provide Directly

You may provide information when you:

• Place an order
• Create an account
• Subscribe to emails
• Contact customer support
• Request information
• Submit reviews or feedback
• Participate in promotions or surveys

Providing certain information may be necessary for us to fulfill orders and provide services.

4. Information Collected Automatically

When you visit the Agroods website, certain information may be collected automatically through cookies and similar technologies.

Automatically Collected Information

This information helps us improve website functionality, performance, and user experience.

5. Cookies and Similar Technologies

Agroods may use cookies, pixels, tags, and similar technologies to enhance website functionality and improve customer experiences.

Types of Cookies We May Use

You may adjust browser settings to manage or disable cookies. However, disabling certain cookies may affect website functionality.

6. How We Use Your Information

We use collected information for legitimate business purposes, including:

Primary Uses

• Processing orders
• Delivering products
• Managing customer accounts
• Providing customer support
• Responding to inquiries
• Sending order confirmations
• Sending shipping updates
• Preventing fraud
• Improving website performance
• Conducting analytics
• Complying with legal obligations

Operational Purposes

7. Order Processing Information

To complete purchases and fulfill orders, Agroods may use customer information such as:

• Name
• Shipping address
• Billing address
• Email address
• Order details
• Payment verification information

This information is necessary to process transactions and deliver products successfully.

8. Payment Information

For security reasons, Agroods does not typically store complete payment card details on its systems.

Payment transactions may be processed through authorized third-party payment providers that maintain their own privacy and security practices.

Payment-Related Information

Customers should review the privacy policies of payment providers used during checkout.

9. Marketing Communications

With your consent where required by law, Agroods may send:

• Promotional emails
• Product announcements
• Special offers
• Newsletters
• Marketing updates

Customers may opt out of marketing communications at any time.

Opt-Out Options

You may unsubscribe by:

• Clicking the unsubscribe link in marketing emails
• Contacting customer support
• Updating account preferences where available

Transactional communications relating to orders may still be sent when necessary.

10. Sharing of Information

Agroods does not sell customer personal information.

We may share information only when necessary for legitimate business operations.

Categories of Recipients

Information is shared only as reasonably necessary to provide services or comply with applicable laws.

11. Shipping and Delivery Partners

To fulfill orders, Agroods may share necessary shipping information with delivery providers such as:

• USPS
• UPS
• FedEx

Shared information may include:

• Recipient name
• Shipping address
• Contact information
• Order tracking information

Such disclosures are limited to what is necessary to complete deliveries.

12. Data Security

Agroods implements reasonable administrative, technical, and organizational safeguards designed to protect personal information.

Security Measures

While we strive to protect information, no internet transmission or storage system can be guaranteed completely secure.

13. Data Retention

We retain information only for as long as reasonably necessary to:

• Provide services
• Complete transactions
• Resolve disputes
• Maintain business records
• Meet legal requirements
• Enforce agreements

Retention periods may vary depending on the type of information and applicable legal obligations.

14. Your Privacy Rights

Depending on your location and applicable laws, you may have certain privacy rights.

These rights may include:

• Accessing personal information
• Correcting inaccurate information
• Requesting deletion of information
• Requesting data portability
• Limiting certain processing activities
• Withdrawing consent where applicable

Rights Requests

Requests may require identity verification before processing.

15. Children's Privacy

The Agroods website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to remove the information.

16. International Data Transfers

Depending on your location, information may be processed or stored in jurisdictions different from your place of residence.

By using our services, you acknowledge that information may be transferred and processed where legally permitted.

Appropriate safeguards may be implemented where required by applicable law.

17. Third-Party Links

Our website may contain links to third-party websites or services.

Agroods is not responsible for:

• Third-party privacy practices
• Third-party content
• Third-party policies
• Third-party security measures

Customers should review the privacy policies of external websites before providing personal information.

18. Analytics Services

Agroods may use analytics tools to better understand website usage and improve customer experiences.

Analytics Information May Include

• Pages visited
• Session duration
• Device information
• Traffic sources
• Website interactions

Analytics data is generally used to evaluate website performance and improve services.

19. Fraud Prevention and Security Monitoring

To protect customers and maintain website security, Agroods may monitor activity related to:

• Unauthorized access attempts
• Fraudulent transactions
• Security incidents
• Suspicious account behavior

Such monitoring helps maintain a secure shopping environment for all customers.

20. Legal Compliance

We may disclose personal information when reasonably necessary to:

• Comply with legal obligations
• Respond to lawful requests
• Protect rights and property
• Enforce agreements
• Investigate potential violations
• Prevent fraud or abuse

Any disclosure will be made in accordance with applicable legal requirements.

21. Business Transfers

If Agroods undergoes a merger, acquisition, asset sale, restructuring, or other business transaction, customer information may be transferred as part of that transaction.

Any transferred information will remain subject to applicable privacy commitments.

22. Changes to This Privacy Policy

Agroods reserves the right to update or modify this Privacy Policy at any time.

Policy Update Information

Continued use of the website following updates constitutes acceptance of the revised Privacy Policy.

23. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us.

Agroods

We are committed to addressing privacy-related inquiries in a timely and professional manner.

Your Privacy Matters

Agroods values the trust placed in us by our customers. We are committed to maintaining responsible privacy practices, protecting personal information, and providing a secure shopping experience for everyone who visits and shops with our store.