Modify & Cancel Order Policy

Agroods

Products: Bracelets, Earrings, Necklaces, Rings

Last Updated: December 2025

We understand that customers may need to modify or cancel orders after placing them. This policy explains how changes or cancellations apply to jewelry purchases including bracelets, earrings, necklaces, and rings.

1. Order Modification Window

Orders can be modified only before they enter the processing stage.

Allowed modifications may include:

  • Updating shipping address
  • Correcting contact details
  • Changing product variant (size, color, or style if available)
  • Removing items from the order

Once processing begins, changes are not guaranteed due to fast fulfillment.

2. Order Cancellation Window

Orders may be canceled before they are processed or shipped.

Order Status Cancellation Availability
Order Confirmed Yes
Processing Limited / Not Guaranteed
Shipped No

Once an order has shipped, it cannot be canceled and must follow the Return Policy.

3. How to Request Changes or Cancellation

  • Contact customer support immediately
  • Provide your order number and request details
  • Wait for confirmation from our team

Requests are handled based on order status at the time of review.

4. Processing Speed Considerations

  • Jewelry orders may be processed quickly after purchase
  • Orders placed near cut-off time may enter fulfillment immediately

We cannot guarantee changes once fulfillment begins.

5. Fees & Refunds

  • No fees for valid cancellations or modifications
  • Full refunds issued if canceled before processing
  • Refund timelines follow the Refund Policy

6. Orders Already Shipped

  • Cannot be modified or canceled
  • Must be returned after delivery if eligible
  • Return conditions apply based on policy

7. Address Changes After Shipment

Address updates after shipment depend on carrier policies and may include additional fees or delays.

We are not responsible for delivery issues caused by late change requests.

8. Failed Requests

  • If changes cannot be applied, the order will proceed as placed
  • Returns can be requested after delivery if eligible

9. Fraud Prevention

We reserve the right to deny requests in cases of suspected fraud or policy abuse.

10. Customer Support

Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)

Email: support@agroods.com

11. Policy Updates

This policy may be updated at any time without prior notice.

12. Acceptance

By placing an order, you agree to this policy.