Refund & Return Policy
Refund & Return Policy
Agroods
Website: agroods.com
Last Updated: December 2025
At Agroods, customer satisfaction is a top priority. We understand that sometimes a product may not meet expectations, and we are committed to providing a fair, transparent, and straightforward return and refund process.
This Refund & Return Policy applies to all products sold on agroods.com, including polos, sweatshirts, jeans, and related apparel items, unless otherwise stated.
1. Return Eligibility Period
Customers may request a return within 90 days from the date the order is delivered. Returns requested outside this period may not be accepted.
| Policy Item | Timeframe |
|---|---|
| Return Eligibility Period | 90 days from delivery date |
| Refund Processing Time | Up to 14 days after return approval |
| Restocking or Processing Fees | None |
2. Eligible Return Conditions
- Items must be unused, unworn, and unwashed
- Items must be in original condition
- Original tags, labels, and packaging must be included (when applicable)
- Items must not show signs of wear, damage, alteration, or misuse
Agroods reserves the right to deny returns that do not meet these conditions.
3. Non-Returnable Items
Certain items may not be eligible for return, including but not limited to:
- Items showing signs of wear, washing, or damage
- Items returned after the 90-day return period
- Products marked as final sale or non-returnable at purchase
4. Return Process
- Contact customer support with your order number and return request
- Provide the reason for return
- Wait for return authorization and instructions
- Ship the item back following the provided guidelines
Returns sent without prior authorization may be delayed or declined.
5. Return Shipping Responsibility
- Customers are responsible for securely packaging returned items
- Trackable shipping methods are strongly recommended
- Agroods is not responsible for lost or damaged return shipments
No restocking, handling, or administrative fees are charged for approved returns.
6. Refund Method
Approved refunds are issued to the original payment method used at checkout. Refunds cannot be sent to an alternative payment method.
7. Refund Processing Time
| Refund Stage | Estimated Time |
|---|---|
| Return Received & Inspected | 3 – 7 business days |
| Refund Processing | Up to 14 days |
| Bank Posting Time | Varies by financial institution |
8. No Fees Policy
Agroods does not charge restocking, handling, or processing fees. Approved refunds cover the full purchase price of returned items, subject to applicable laws.
9. Exchanges
Agroods does not offer direct exchanges. Customers should return the item for a refund and place a new order for replacement.
10. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact support promptly with your order number, description of the issue, and clear photos if applicable.
11. Missing or Incomplete Returns
Incomplete returns may result in delayed or partial refunds. Additional information may be requested.
12. Late or Missing Refunds
If your refund has not appeared after the stated timeframe, please check with your payment provider or contact our support team for assistance.
13. Policy Abuse & Fair Use
Agroods reserves the right to refuse returns or refunds in cases of fraud, excessive returns, or policy abuse.
14. Customer Support
Support Hours: Monday – Saturday
8:00 AM – 7:00 PM (EST)
Email: support@agrood.com
15. Policy Updates
Agroods may update this Refund & Return Policy at any time. Changes take effect immediately upon posting.
16. Acceptance of Policy
By placing an order on agroods.com, you acknowledge that you have read, understood, and agreed to this Refund & Return Policy.
