Privacy & Security Policy

Privacy & Security Policy

Agroods

Website: agroods.com

Last Updated: December 2025

Agroods (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy & Security Policy explains how we collect, use, store, protect, and disclose information when you visit or make a purchase from agroods.com.

By accessing or using our website, you acknowledge that you have read, understood, and agreed to the practices described in this policy. If you do not agree, please discontinue use of our website.

1. Information We Collect

We collect information to provide, operate, and improve our services. Information may be collected directly from you or automatically through your interaction with our website.

1.1 Personal Information You Provide

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment-related details (processed securely by third-party providers)
  • Order history and transaction details
  • Customer service communications

We collect only the information necessary to fulfill orders and provide customer support.

1.2 Automatically Collected Information

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Pages visited and time spent on the site
  • Referring and exit URLs

This information is used to maintain website performance, analytics, and security.

2. How We Use Your Information

  • To process and fulfill orders
  • To arrange shipping and delivery
  • To send order confirmations and updates
  • To provide customer support
  • To improve website functionality and user experience
  • To detect and prevent fraud or unauthorized activity
  • To comply with legal and regulatory obligations

Agroods does not sell, rent, or trade your personal information.

3. Payment Information & Transaction Security

All payment transactions on agroods.com are processed through secure third-party payment providers.

  • Agroods does not store full credit or debit card numbers
  • Payment data is encrypted and handled according to industry standards
  • Sensitive financial data is managed exclusively by payment processors

4. Data Protection & Security Measures

  • Secure server infrastructure
  • Encrypted data transmission (SSL/TLS)
  • Restricted access to sensitive information
  • Ongoing monitoring for security threats

While we take reasonable steps to protect your information, no system can be guaranteed to be completely secure. Customers are responsible for protecting their account credentials.

5. Cookies & Tracking Technologies

Agroods uses cookies and similar technologies to improve website functionality and user experience.

  • Remember user preferences
  • Maintain shopping cart functionality
  • Analyze site traffic and performance
  • Support marketing and analytics efforts

You can manage cookie settings through your browser. Disabling cookies may limit certain features of the website.

6. Information Sharing & Disclosure

Agroods shares personal information only when necessary, including with:

  • Shipping carriers such as USPS, UPS, and FedEx
  • Payment processors for transaction completion
  • Service providers supporting website operations
  • Legal authorities when required by law

7. Data Retention

Personal information is retained only as long as necessary to fulfill services, comply with legal requirements, resolve disputes, and enforce our policies. Data is securely deleted or anonymized when no longer required.

8. Customer Rights & Choices

Depending on applicable laws, customers may request access, correction, or deletion of their personal information. Requests can be made through our support team and may require identity verification.

9. Marketing Communications

Customers may receive transactional emails related to orders and account activity. Promotional communications, if offered, include an unsubscribe option and do not affect essential service messages.

10. Children’s Privacy

Agroods does not knowingly collect personal information from individuals under 18 years of age. Any such information discovered will be promptly deleted.

11. Third-Party Links

Agroods is not responsible for the privacy practices of third-party websites linked from our site. Users are encouraged to review external privacy policies.

12. International Users

By using agroods.com, you acknowledge that your data may be processed or stored in jurisdictions where our service providers operate. Appropriate safeguards are applied.

13. Changes to This Policy

Agroods may update this Privacy & Security Policy at any time. Changes take effect immediately upon posting.

14. Contact Information

Customer Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)

Email: support@agrood.com

15. Acceptance of Policy

By accessing or using agroods.com, you confirm that you have read, understood, and agreed to this Privacy & Security Policy.