Modify & Cancel Order Policy

Agroods

Website: agroods.com

Last Updated: December 2025

At Agroods, we understand that customers may need to make changes to an order after it has been placed. This Modify & Cancel Order Policy explains how and when orders can be modified or canceled, as well as important limitations once an order enters processing or shipping stages.

This policy applies to all purchases made through agroods.com.

1. Order Modification Window

Customers may request to modify an order before it enters the processing stage.

Order modifications may include:

• Updating shipping address
• Correcting contact information
• Changing size or color (subject to availability)
• Removing items from an order

Once an order has entered processing, modifications may no longer be possible.

2. Order Cancellation Window

Customers may request to cancel an order before the order has been processed or shipped.

Order Status	Cancellation Allowed
Order Confirmed (Not Processed)	Yes
Processing	Limited / Not Guaranteed
Shipped	No

Orders that have already been shipped cannot be canceled and must follow the Refund & Return Policy.

3. How to Request a Modification or Cancellation

To request an order modification or cancellation, customers must:

• Contact our customer support team as soon as possible
• Provide the order number and request details
• Await confirmation from our support team

Requests are processed on a first-come, first-served basis and are subject to order status at the time of review.

4. Processing Time & Cut-Off Considerations

• Orders placed close to or after the daily cut-off time may enter processing quickly
• Once fulfillment begins, changes cannot be guaranteed

Agroods is not responsible for modification or cancellation requests received after processing has started.

5. Fees for Modifications or Cancellations

• No modification or cancellation fees are charged for eligible requests
• If canceled before processing, a full refund is issued to the original payment method
• Refund timelines follow our Refund & Return Policy

6. Orders Already Shipped

If an order has already been shipped:

• Modifications and cancellations are no longer possible
• Customers must wait for delivery and initiate a return if eligible
• Returns are governed by the Refund & Return Policy

Shipping fees are handled in accordance with applicable return rules.

7. Address Changes After Shipment

Agroods cannot guarantee address changes once an order has shipped. Any carrier-level address change requests are subject to:

• Carrier policies
• Additional carrier fees (if applicable)
• Delivery delays

Agroods is not responsible for issues resulting from late address change requests.

8. Failed Modification or Cancellation Requests

If a modification or cancellation request cannot be completed:

• The order will continue through fulfillment
• Customers may initiate a return after delivery if eligible

9. Fraud Prevention & Order Review

Agroods reserves the right to delay or refuse modification or cancellation requests in cases of:

• Suspected fraudulent activity
• Payment verification issues
• Policy abuse

10. Customer Support

For order modification or cancellation assistance, please contact our support team during business hours.

Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)

Please have your order number ready for faster service.

11. Policy Updates

Agroods reserves the right to update or modify this Modify & Cancel Order Policy at any time. Changes take effect immediately upon posting on agroods.com.

12. Acceptance of Policy

By placing an order on agroods.com, you acknowledge that you have read, understood, and agreed to this Modify & Cancel Order Policy.

Agroods — Flexible Support. Clear Policies. Reliable Service.